On 2/28/11 my son's XBox Live account was suspended indefinitely. The suspension was legitimate based on a mistake that he made; however, it isn't the suspension that irks me -- it is the process that they have for trying to obtain information about a suspension. You cannot speak to anyone directly; instead, you have to log into the Xbox website and submit your inquiry via a public forum. Note - if your original account has been suspended you cannot log into their website using that account ID. You have to create a completely NEW... read full review »