I never got a refund. No response to e-mail or telephone call requesting refund because I did not want to buy software without a Certificate of Authenticity (CO) as soon as I found out that this was what they were trying to sell me. Surprisingly, Microsoft did not answer my questions about the legitimacy of the software sold by this company, either, but did offer to NOTIFY me if I try to install any MS software on this computer that is not authentic. ElecSurf claimed that what they were selling is legal -- exactly what Microsoft sells a... read full review »