My mother and stepfather used this company to book some flights from Australia to New Zealand and back...because of the earthquake in NZ, their inbound flight was rerouted to another place in AU...they have been trying to email customer service for numerous times over the last few days and have gotten no response, so they have asked me to call since I'm here in the USA...I have now been on hold for 45 minutes, and have gotten noone to talk to...this company is a SCAM...there is no excuse not to have a phone answered within 5 minutes...you can bet that you will not be used ever again by my family or my friends. read full review »