Jackson Hewitt in Sycamore Illinois, part of the Dekalb branch, prepared our taxes in 2008. We paid for their "gold guranatee" with the understanding that if we were to be audited that we would be protected. The lady that prepared our taxes did not include all of the W2's that we gave to her in the paperwork to the IRS. We were audited and this year they took $1400 out of our tax returns. That is a lot of money for working class citizens like myself and my husband. When we asked the owner, John Saponari, to help us out since we... read full review »