I am a hotel owner who witnessed several situations with Priceline refusing to refund a traveler after being forced to change their plans due to an emergency. These passengers had purchased a cancellation insurance policy from priceline. I found Priceline particularly discriminant against travelers who do not speak English as a first language. I tried to help the traveler and they gave me the biggest run around. They refused to find me a department head to speak to. I talked to 8 different people from priceline and I eventually gave up... read full review »