One word: CROOKS. I bought tickets to India via airfare.com. Since we had our 6 month old daughter travelling with me, I booked the tickets, way in advance. Everything seemed fine until AirIndia cancelled the flight and waitlisted me and my family on another flight almost a day before my original schedule. I called the airlines who agreed to give me a full refund and asked me to contact the travel agent. The customer service of airfare.com turned out to be absolutely rude and they hung up a few times, even yelled "..you got a good deal... read full review »