Dear Mr. Carey, I am writing this on behalf of being a faithful DIRECTV customer for well over 15 years and in 4 states. Right now I reside in TX and I am appalled at how I am being treated. Let alone I am in the country and if the wind blows the wrong way I lose connection. Well I ended up calling to see why this was happening so often and at that time the customer service associate told me I had a free upgrade available for another box, so I said yes, needless to say my contract was well over the 2 year commitment from the time I ordered... read full review »