I made a formal complaint regarding the service received at the Europcar "Edinburgh City" location. At the time of writing this, my reservation is still in progress, but I placed a call to Customer Services at 10:30am on the 14th September and spoke with Sam. She took some preliminary notes regarding my issues, but urged me to document everything to date and advised that I would be contacted to discuss my experience after the rental was closed off and invoiced on the 18th September. 9 Days later I called again to find that the... read full review »