Holy shit. 33 minutes and 11 seconds to call and order a battery. I knew exactly what I wanted. This is not my first rodeo. I want a 12 cell lithium ion battery for my dv5 Pavilion laptop. Easy right. Well not when you call the order line, have to be transferred and be connected to someone who has a shitty phone connection and a language barrier. I no longer see the value in outsourcing. This could have been a 2 minute 30 second phone call to someone who spoke English natively. If it costs 1/10 of the cost for an American to answer... read full review »