Ordered the Navigator Liftaway on 1/3/2011. Finally received it on 1/27/2011. Used it for 15 minutes and then it broke. The premium pet turbo brush stuck to the main hose and would not release. Ordered replacement parts on 1/27/2011. It's now March 3rd 2011 and I am still waiting for replacement parts. Called customer service, which is terrible, several times and was told items are on back order and would arrive in a few days. A few days has now turned into 8 weeks. Spoke to several customer service supervisors as well as a manager at the... read full review »