Originally we ordered the laptop less than a month ago, it arrived in a week and half from China. The computer wouldn't work, we called within hours of deliver. After two hours on the telephone with their outsourced customer service depatment running a diagnostic program, they offered to refurbish it and send it back to us but we preferred a new replacement. They issued a Fed Ex Pick-up lable and credited and reordered. There was already a price discrepency on the reorder and I had to insist that they replace at my original price... read full review »