The policy was provided by Kemper Insurance. I bought it only after being assured numerous times that if my printer failed, I would not have to ship it for repair, but would instead receive an Office Depot credit to buy a new one. The printer failed, I called for replacement and -- you guessed it -- they tell me I am required to ship the printer across country to their Florida facility. Don't believe Office Depot sales people no matter how convincing! read full review »