I went to a Kiosk to transfer a line on a family plan to a different individual who was taking over the responsibility of the account and upgrading it. (Stupid idea.) The person at the kiosk set up the new line and said all we needed was the social security number of the original account holder and it would take 5 minutes. After wasting all day and speaking to 8 robots at AT&T, it's still not handled. This service sucks. They don't listen to you. They don't acknowledge the fact they work for YOU. I HATE THEM!!! read full review »