DO NOT JOIN THE RIU CLASS membership. We have stayed at the following Riu locations - Palace in Punta Cana, Palace in Mexico x 2, Lapita in Mexico, Panama City, Los Cobos x 2 & recently had 80 guests in Los Cobos for a wedding. Joined the membership over a year ago, trying to get a password, over a year has gone by and at least twenty emails to their customer service department, to no avail. We were thinking of Riu Montego Bay this April but I WILL NOT BOOK AT ANOTHER VACATION AT A RIU HOTEL, their head office customer service is very poor... read full review »