I have had nothing but problems making reservations with United Airlines. This is mainly due to the use of Foreign personnel agents to take your requests. Most, if not all, calls go to India, Malaysia, etc. Their English is poor and they do not understand complex booking arrangements. I have learned to use the International booking function on the phone which puts me into a U.S. based agent pool. This sometimes takes more than one call as you may be transfered back into the foreign-based domestic loop. read full review »