Booked a four hour, three-winery tasting tour with Mr. Dieters. Required credit card payment in full at time of booking. Dieters cancelled tour by calling the hotel desk clerk (had my cell phone number but was apparently avoiding talking directly to me) and left message that he was cancelling tour due to family emergency. Also, there is a NO REFUND policy, so no refund would be issued. When call was returned, was refused refund, and hung up on. Therefore, no service was provided, and money was kept. What a despicable businessman read full review »