I ordered a graphics card from play.com for the sum of £177. I was given a tracking order for a courier company called Hermes, who were handling the item while it was abroad and were shipping it to the UK so Royal Mail could then deliver it to me. I checked the tracking and it appeared that Royal Mail never actually received the item. I contacted play.com about this and they told me to contact Hermes, so I contacted them and they told me they couldn't do anything and that I should contact the company I ordered the item through... read full review »