We purchased exercise equipment from COSTCO.com, and unfortunately the shipping company of choice was HomeDirectUSA. After going online to check the order status it said that the contact # was invalid. After checking the information that they were given, we could see that they had been given the correct #, but we had never been called. I began trying to contact them - only to be put on hold time and time again, never, ever getting anyone to answer. I sent an email, and also no answer. I began to leave messages with the company on... read full review »