My first experience with Tom Tom UK was chaotic. After the SIM card malfunctioned in my 950 Live TomTom, I contacted TomTom on their customer support website. It literally took a month, after being shifted from person to person, to have my TomTom repaired at the factory in the Netherlands. They did not reimburse me for any down time for their rather expensive 'live subscription' for the period my TomTom was out of service. Once I received my TomTom back from the factory, I purchased a US map, but later learned that my TomTom did... read full review »