From my local Best Buy in July of 2008. The first time I used it, I was amazed at how well it cleaned! The carpets in my rented home never looked so good, not even when we first moved in. The machine also left the carpets much dryer than previous cleaners. The second time I tried to use the machine, the handle of the clean water tank just came off. The tank dropped to the floor and cracked. I exchanged it for a new one. Used it once and the clean water tank leaked. Returned for another exchange and contacted Hoover when that one leaked a... read full review »