I had a terrible customer service experience with Up Country, King Street Toronto. In April, I ordered a carpet for $1600 and told it would be here in six weeks. Two months went by and I called the store where they told me it would be another 2 weeks. Three weeks elapses then I phones the Manager Pat Robertson. She said she would look into it and call me in a day. Three days went by and no call. I then went to the store to talk to her. She assured me it would be another month or so. Long story short, the carpet finally arrived in November... read full review »