Okay, yes I am new at owning a home. But when I rely and put my trust into an insurance agency to find what I need, I expect them to know what they are doing. Brightway insurance Agency got me set up with Security First. I went over my policy via phone with agent, Lauren Shaw, (my agent, Kevin Bland, never seemed to be available) and had her explain it to me in laimens terms. I asked my questions and then got down to the water side of it. I saw where it said 'flood exclusion', and asked what that exactly excluded. She proceeded to... read full review »