When I sent in my payoff check to Santander, they billed me for a payment the same day they cashed the check for the payoff. When I called to ask for a refund, they insisted that I send them a copy of my bank statement showing the deducted payment. When I asked why, since they can obviously see that they have received the payment, I was told it was simply company policy. Why? They have been getting my monthly payments for over a year now, and don't need a copy of my bank statement to realize they have receved the money. I think it's a scam to keep the money. read full review »