I should have known things would not go well when we arrived about 10 mins. early for our appointment and the rooms were filled, wall to wall kids and adults. We were told they were running about 20 mins behind schedule. We left, returned 40 mins later to find two families still ahead of us. They expected "it won't be that long" so I calmly explained why this was a problem ( at this point, 7:40 pm) and removed our family from the roster. We planned our day around this appointment; wish I'd read some reviews first! read full review »