I was completely happy with Merry Maids cleaning service in Charlotte, NC but foolishly decided to try a different company ... what a mistake! Cleaning Authority had convinced me to try because they are bonded and insured, very professional during estimate. They are more expensive but seemed to be more detailed on cleaning areas. On day of the "Initial Cleaning A", I arrived home to find my tiled floors with sneaker prints, white powder swept into a corner and left there, dusty window sills, glass shower door wiped on outside but not inside, and no attempt to clean closets. read full review »