i was in borders books a few days ago and i heard a customer ask for a manager. when the manager came out he was very rude and used words like screw it and crap and was being really rude to the customer. the customer wanted a discount on something and the manager was just being nasty and saying stuff like we can't do it, its not gonna happen but your just gonna keep complaining arent you? even if the customer was wrong, there was no need to be so rude in front of everyone. i asked the girl his name and she said it was Tom. i dont know who he is if hes the main manager but he shouldnt have that job. read full review »