This ismy documentation, iam presenting to you the whole information was collected from tech support data base, please kindly do have a close investigation about my case. Escalated on 18th January at 6:52pm, 1st case no: 31RQ2WZ Problem: LCD screen suddenly goes blank and reappears several times and I requested them for factory restore. I received the case on 18th january and I immediately drop the box with laptop in it, on 18th january to ups for depot repair. Depo received it on 21st january at 10:25am. Depo send back my... read full review »