The insoles have a lifetime quarantee(It says so on the TV informecial). I returned the product for an exchane. Sent them a money order for $5.95 as per their instructions on Dec 2010, They received it and cashed it right away(money order # amscot 1581323305 on dec 2010 and never bothered to send me my merchandise. I called the (800-819-6294) number and spoke to a man name blake with an Indian accent and he gave me an account number #4678719 and assure me that he would call me back with good results within 72 hours. nevertheless he never... read full review »