This is a copy of a letter I'm sending to CenturyLink. Sorry about the length, but given what I went through, it's necessary. After the experience I just went through in trying to get my CenturyLink service modified, I feel it’s necessary to relay the details to anyone who will listen. The level of service I received (mostly over the phone) is completely unacceptable, and something needs to be done in order to make sure other customers don’t suffer the same problems. Someone who can actually do something about it... read full review »