Everytime you call to have a problem resolved the agents are rude and speak over you and they actually have the nerve to tell you not to get angry after they have been disrespectful its very iritating and now I am in the process of trying to cancel my membership and am still getting the run around and same poor attitude..not to mention they debited my bank account a full months dues when my account should be frozen and now they don't want to refund for their mistake..and that is my complaint. read full review »