In November 2008 I made a reservation for a hotel close to SFO airport. Immediately after that I called the customer service to change the date of the reservation. This time a lady answered the call very quickly and promised that there was no increase in fees if the date was changed. What she did was canceling the original reservation and making a new one. She also promised that the $411 for the original reservation would be fully refunded soon. After a while, in December 2008, I found that only $359 was credited back to my card. I called... read full review »