Here's the text of an email I sent to Verizon's complaint division: To Whom It May Concern, I'm writing to advise you of the horrible experiences I'm having with your billing and customer service personnel and practices. There are a lot of details I have to share with you. In the interest of being as brief as possible, I've done bullets below to provide an overview of the situation, with these three objectives/requests in mind: * First, that your billing department acknowledge and expediently resolve a... read full review »