Here is the web address to the southeast Florida BBB : http://www.bbb.org/south-east-florida/business-reviews/timeshares/royal-holiday-club-in-miami-fl-17000729 It does not matter where you live. Look to the right of your screen on the button "file a complaint". I cannot say it will do any good but this is another venue you may vent your anger. At least they keep stats. read full review »