After your initial attempt to sort your issue out with Verizon – SAVE YOUR BREATH! These people are not interested in working with their customers. You must file a complaint with the FCC - http://esupport.fcc.gov/complaints.htm or 1-888-225-5322 When I went to the FCC’s website who do you think is on their main page – Verizon. FCC just won multi-million dollar settlement from them for (among other things) overcharging customers! read full review »