A tale of how to lose a customer - I have been using IBSN for filing my tax returns for last couple of years. Last year there were several mistakes in my tax return, which when i pointed out was attributed to a problem with software. I wanted to give IBSN one more chance and i am wondering why did i ever made this decision. It has been a case of poor customer service becoming worse. First my tax returns were only prepared based on W-2 when i had informed that i have interest income, rental income and capital gains from stock & real... read full review »