I read the following complaint and it fits my situation to a tee... I though did reach the company and they said I did not call in the two week period and they could not reverse the charge. I refused to accept a second shipment and sent it back. They did state that they would credit that charge back, but not the initial $79.99. They ship the product after the trial is up and then charge you a fortune for a lousy product. DO NOT USE THIS COMPANY AND DON'T LET THEM SUCK YOU INTO THE "FREE" PRODUCT... I too am having a problem... read full review »