I'm writing this complaint to let people know that the customer service is Air France is absolutely nonexistent. You are essentially dealing with operators that only care about take your order, not assisting you. I purchase 2 tickets New York/Paris for May 2009. I need to change one to leave one week earlier and was told that it would cost me $250 penalty plus $300 for the fair increase. So far, nothing surprising, all company do the same. So I looked for a cheap way to leave earlier and found another Air France ticket for $400 (about a... read full review »