Ordered shoes Feb. 3. No notice of ship date after 2 weeks wait. Emailed Customer Service (Haband promises reply within 2 days); no reply. Emailed Customer Service again in 1 week. Again, no reply. Waited 1 1/2 weeks to email third request for info. No reply. Tried to phone Customer Service via 800 line; got no connection. Received tear soaked postcard apology March 24th saying shoes would be shipped 4/4 if I didn't want to cancel order. Canceled order by return mail along with comments about lousy service. Yup, account was charged and item shipped 3/25. Am a 20 year customer but will never do business with H again. read full review »