Specialized Samsung frig unit (due to unusual size) damaged in transit to Lowe's; after 3 months of dickering with Samsung, Samsung finally authorized A&E to replace freezer door at the Lowe's store in late January 2011. Tech came, ordered parts and disappeared. Parts ordered then supposedly lost in transit; after a month goes by, parts are reordered and tech provides his cell number to Lowe's for speedy installation in early March. Again, weeks go by. Install finally happens at END of March and tech fails to install door... read full review »