After receving a computer I was not happy different monitor, key board and mouse pad dell tower. Bad shape, made noise. I spoke with gentleman last Friday gave me refund number d26113174ma said i would get my refund 10-14 days. Failed to tell me that their company has to call UPS and request pick up call slip which contains bar code.I found this out through UPS once I paid for the shipping fee.I took an early lunch to call start up help desk reached recording that says office closed. Open M-F 8-7 CST. I went to lunch at 11:00 plenty of time to make contact. read full review »