In early June, my company was approached by Sam Logan, Director of Loss Prevention for Island Hospitality to provide consulting services intended to measure levels of customer service provided and evaluate service delivery at 2 hotels the company manages. It was stated to be an "emergency" need that would open up a long-term relationship relative to the over 100 hotels managed by Island Hospitality. We delivered those requested services, in spite of rude and aggressive behavior on the part of Mr. Logan, and forwarded our invoices in... read full review »