I ordered a new high-end LCD TV from them and was told that the insurance was mandatory and would cost less than $50, when I looked at the order information it showed a charge of $175, I called them and not only were they quite rude but implied I misunderstood them and they did state that the shipping insurance was $175. I have not received the TV as of yet and will wait to see if the "white-Glove Services" they upgraded me to as well as the condition of the "New TV" warrants labeling them as SCAMMERS. If this is the case I will contact the LVPD and file a complaint. read full review »