I sent in a laptop that wasn't working properly, and I had a Buy.com extended warranty. The laptop was sent to Micromedics. They fixed one major problem, but they DROPPED the laptop and sent it back to me with a chunk of one corner of the case missing. Of course I never thought to document the condition of the outside when I mailed it in. IF YOU SEND ANYTHING TO THEM, BE SURE TO PHOTOGRAPH IT! Also, after it wasn't repaired the first time, I called Buy.com to let them know. They said they were mailing me another box & label... read full review »