It has been 5 months of backwards and forwards emails between Europcar's staff without response or resolutions. One of Eurocar's rental clients smashed into my car; and Europcar is avoiding to pay for the damages. I have submitted photographs, google maps, police case numbers and explanations in exquisite details on 22 November 2010. I even went into their offices twice. All the Europcar staff/emails refer to Gloria van Zyl as the person who will sort out the Third party claim. Byron Govender, Senior Customer Service... read full review »