I purchased several items from this website late on a Sunday night. In the morning, before they opened, I called to remove an item as I ordered the wrong size. As they were not open when I called and had to go to a meeting, I emailed them to let them know I needed to cancel this item. At 2:15pm, they emailed me and told me that the item I ordered was in stock therefore I could not cancel my order. Beware of eFaucet policies! I WAS a repeat customer of course they did not even bother to look up the order although their policy says they "may" not be able to cancel the order; they did not even consider my request. read full review »