Their customer service was appalling, both for the quality of their eye exams and their complete lack of customer service. I learned the hard way that "you get what you pay for" when you opt for a discount eye exam. To start with the optometrist incorrectly diagnosed my vision leading me to end up having to pay for another exam with a different (absolutely wonderful!) optometrist at an independent eye doctor. Yes, I could have chosen to go back to Sears and have it done for free but after the completely horrible customer service I had... read full review »