Well, they lost my business, and I've been a customer for ~3 yrs. I placed an order for cartridges and a couple of new batteries two weeks ago. When I checked the website yesterday, the order was still marked as pending. I called, and was told that the battereies were on back order, it was not their policy to inform customers about backorders, and they never shipped partial orders. So if I needed the cartridges, I would have to cancel the pending order and re-order them... i.e., go back to the end of the line. The... read full review »