The staff at the store and the customer service call in number are you best friends until the sale is closed and the credit card charged. We had two problems, both of which were absolutely going to be looked after. 1. Delivery people for our new washer and dryer tracked dirt through our family room (did not wipe their feet before entering our home) We told the driver that the carpet was stained, noted it on the form they had us sign and the driver even took pictures. I followed it up with a phione call, was assured that they really... read full review »