We have alwasys rented cars from Budget with no problems, when we turned the car back in, the representative that was on duty (David) on 4/25/2011 was very rude, he threw the papers at my husband, stating that the car was engulfed in cigarette smoke and they would be charging an extra 250.00 on top of the rental plus 20% on the 250.00 plus the taxes were already include in the cost of the car. We end up paying 500.o0 on a car that was only $179.00. We we no longer be renting from BUDGET and EVERYONE I KNOW WILL BE BOYCOTTING BUDGET AT 714 SOUTH WABASH-Chicago, the service is terrible and they treat their customers very bad. read full review »