Defective Merchandise! I was sold defective sterling silver bails in Nov. '10. I didn't find out they were defective until customers began asking for repairs on jewelry they bought from me in February and March. In late April I checked all the remaining bails and discovered all of the bails had a crcak in the top loop. When I called customer service I was told it was just too late - after their 60 day return/exchange date and there was nothing to be done. I expained this was about defectively maufactured bails and shouldn't be... read full review »